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Refund & Cancellation Policy

Privacy Policy

Effective Date: [Insert Date]

Auratel.ai (“Auratel,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and Services. By using Auratel.ai, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, hotel/business details, or payment information provided when creating an account or making a purchase.

  • Usage Data: Information about how you interact with our Services, such as IP address, browser type, device information, and pages visited.

  • Cookies & Tracking: We may use cookies, pixels, and similar technologies to improve site functionality, analyze trends, and personalize experiences.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.

  • Communicate with you regarding updates, support, and marketing (with your consent).

  • Process payments and transactions.

  • Ensure security and prevent fraudulent or unauthorized activity.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share data in the following limited circumstances:

  • Service Providers: With trusted partners who assist us in operating our Services (e.g., hosting, payment processing, analytics).

  • Legal Compliance: When required by law or to protect our rights, users, and systems.

  • Business Transfers: If Auratel undergoes a merger, acquisition, or sale of assets, user information may be transferred.

4. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Accessing, updating, or deleting your information.

  • Opting out of marketing communications.

  • Restricting or objecting to how we process your data.

  • Requesting data portability.

To exercise these rights, contact us at support@auratel.ai.

7. Cookies & Tracking

You may choose to disable cookies through your browser settings, but some features of our Services may not function properly without them.

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Users

If you access our Services from outside the United States, please note that your information may be transferred to and processed in the U.S.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Services means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:
📧 support@auratel.ai
🌐 www.auratel.ai

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